Items in the Fates Faire categories are exempt from our return and exchange policies. All Fates Faire sales are FINAL.
Verillas offers Free Returns and Exchanges
for all Orders made in the Contiguous United States! Every Order made within the Contiguous United States includes a Pre-Paid Return Label and Return Card to make returning or exchanging your item quick and painless for 14 days after receiving your item.
Verillas exchanges are quick and easy. We included a return card with your shipment as well as a pre-printed return label. We offer rapid exachanges, or store credit for you to purchase a different item by marking your choice on the return card. If you have any questions or would like assistance, we are happy to help! firstname.lastname@example.org via e-mail or +1 (855) 265-2992 via phone Monday-Friday 9am-7pm EST.
You may return any item (excluding custom orders) within 14 days of its delivery to you for store credit or an exchange for a different size/color if available. If you do not include instruction with your package, store credit will be applied to your account with us by default. If you do not have an account to which we may apply store credit, one will be created for you and the details of your account will be emailed to you.
Refunds to the payment method used to process your transaction are available upon request, Please email email@example.com after returning your item in the mail if you want a refund instead of store credit and we will verify that your item in new condition with tags has made it back to you before processing your refund.
Standard Restocking Fee:
- Boots/Footwear returned in new condition: 15% of the total purchase price including shipping.
- Clothing and Accessories returned in new condition: No Fee Required.
- ANY ITEM returned dirty, damaged, or missing parts will not be eligible for a refund or credit.
Returns must be in their original condition (new and unwashed) in which it was originally shipped to you. Items may be tried on indoors and still be eligible for return, but once they have been worn outdoors they are not eligible for return. We reserve the rights to refuse a refund, credit, or exchange for items that are not in a re-sellable condition - regardless of whether the item was worn or not. If you are unsure about whether your item is elligible for return due to condition, email us photos before shipping your item back so that we can avoid the loss of shipping fees. Dirty Item: Shipping and cleaning fees will be deducted from any credit or refunds in the event of an item deemed dirty upon return.
You may return your item to us using the pre-paid return label included in your order*. If you did not receive one with your package, please contact Customer Service at firstname.lastname@example.org and one will be provided to you. Be sure to bring your package to the shipping company indicated on the return label! Additionally, please fill out the Verillas Returns & Exchanges Card also included in your package with your order number and what you would like to exchange your item for, or if you would like store credit instead. Once you have filled out the card, please include it inside the package with your item. If you do not have a Returns & Exchanges card, please include a legible note explaining how we can help you, including your order number, name, and address.
*International Customers and customers who live in Alaska or Hawaii will not be provided with a pre-paid return label. In these cases, the customer is responsible for the cost of the return shipment, and will be invoiced for the shipment of their replacement item back to them if an exchange is requested.
*- The first return/exchange shipping fee is on us as long as you use the pre-paid return label. Customer is responsible for the shipping fees if more than one return or exchange occurs unless the item they received is incorrect or defective. If you choose to use a shipping service different from the return label we provided, you (the customer) assume all responsibility for shipping fees.
In some situations an exchange and/or credit are not possible, we will consider a request for a refund on a case by case basis.
*Shipping charges are used to send items and will not be reimbursed as Store Credit, or Refunded as part of a Return.
Please note that All underwear sales are final.