Holiday Clearance Return Policy Exception
No returns on clearance items at holiday prices from Nov 21- Dec 1 2023.
Exchanges can be made!
Important Steps:
1. Email us to confirm that we have the size you need or an alternate item of equal or lesser value we can send you. During this time, many items are sold out and not available in other sizes for exchange. Please, check first! You can email us here: info@verillas.com Or give us a call here: (855) 265-2992 Our customer service hours are from 9am-4pm EST.
2. Return the item to us at your expense with your order number and your request if approved by email or phone first for exchange. We just want to make sure we can get you something you will be happy with.
3. We will pay to ship your replacement item to you if it's within the 48 contiguous US states. We will bill you for shipping again to send a new item if it's an international order or outside of the 48 states.
Verillas offers Free Returns and Exchanges for all Orders made in the Contiguous United States! Every Order made within the Contiguous United States includes a Pre-Paid Return Label and Return Card to make returning or exchanging your item quick and painless for 14 days after receiving your item. If you need a return card emailed to you feel free to reach out to us at info@verillas.com.
Exchange Policy
Verillas exchanges are quick and easy. We included a return card with your shipment as well as a pre-printed return label. We offer rapid exachanges, or store credit for you to purchase a different item by marking your choice on the return card. If you have any questions or would like assistance, we are happy to help! info@verillas.com via e-mail or +1 (855) 265-2992 via phone Monday-Friday 9am-4pm EST.
You may return any item (excluding custom orders) within 14 days of its delivery to you for store credit or an exchange for a different size/color if available. If you do not include instruction with your package, store credit will be applied to your account with us by default. If you do not have an account to which we may apply store credit, one will be created for you and the details of your account will be emailed to you.
Return Policy
Refunds to the payment method used to process your transaction are available upon request, Please email info@verillas.com after returning your item in the mail if you want a refund instead of store credit and we will verify that your item in new condition with tags has made it back to you before processing your refund.
Standard Restocking Fee:
- Boots/Footwear returned in new condition: 15% of the total purchase price including shipping.
- Clothing and Accessories returned in new condition: No Fee Required.
- ANY ITEM returned dirty, damaged, or missing parts will not be eligible for a refund or credit.
Returns must be in their original condition (new and unwashed) in which it was originally shipped to you. Items may be tried on indoors and still be eligible for return, but once they have been worn outdoors they are not eligible for return. We reserve the rights to refuse a refund, credit, or exchange for items that are not in a re-sellable condition - regardless of whether the item was worn or not. If you are unsure about whether your item is eligible for return due to condition, email us photos before shipping your item back so that we can avoid the loss of shipping fees. Dirty Item: Shipping and cleaning fees will be deducted from any credit or refunds in the event of an item deemed dirty upon return.
You may return your item to us using the pre-paid return label included in your order*. If you did not receive one with your package, please contact Customer Service at info@verillas.com and one will be provided to you. Be sure to bring your package to the shipping company indicated on the return label! Additionally, please fill out the Verillas Returns & Exchanges Card also included in your package with your order number and what you would like to exchange your item for, or if you would like store credit instead. Once you have filled out the card, please include it inside the package with your item. If you do not have a Returns & Exchanges card, please include a legible note explaining how we can help you, including your order number, name, and address.
*International Customers and customers who live in Alaska or Hawaii will not be provided with a pre-paid return label. In these cases, the customer is responsible for the cost of the return shipment, and will be invoiced for the shipment of their replacement item back to them if an exchange is requested.
*- The first return/exchange shipping fee is on us as long as you use the pre-paid return label. Customer is responsible for the shipping fees if more than one return or exchange occurs unless the item they received is incorrect or defective. If you choose to use a shipping service different from the return label we provided, you (the customer) assume all responsibility for shipping fees.
In some situations an exchange and/or credit are not possible, we will consider a request for a refund on a case by case basis.
*Shipping charges are used to send items and will not be reimbursed as Store Credit, or Refunded as part of a Return.
Please note that All underwear sales are final.